Get in Touch With Us
Got a question about a casino review, a free spins offer that didn't match what we described, or something else entirely? This page explains how to reach the Online Casinos team, what we can actually help with, and how quickly you can expect to hear back.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch a little during busier periods.
If you can, tell us upfront what your message is about — a review query, a correction, or feedback on a bonus offer. It helps us route your message to the right person and get back to you sooner.
What We Can Help With
- Questions about our reviews — Want to know more about how we assessed a particular Canadian online casino, why one ranks above another, or what a specific free spins offer involves? Ask away.
- Corrections and updates — Bonus terms, wagering requirements and free spins offers change often. If you spot something on the site that looks outdated or no longer matches what a casino is offering in CAD, please let us know so we can look into it.
- Content suggestions — If there's a Canadian casino brand, payment method or type of bonus you'd like us to cover in more depth, we're happy to hear it.
- Partnership and editorial enquiries — Represent a casino brand or an industry contact? Introduce yourself and outline what you'd like to discuss.
- Concerns about gambling behaviour — If you or someone close to you is struggling with their gambling, mention this in your message. We'll point you towards appropriate support resources rather than trying to handle it ourselves.
What We Cannot Help With
We're an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, verify your identity documents, unlock a locked account, or resolve a dispute over a specific bonus payout directly with a brand. For anything account-specific — a free spins credit that hasn't appeared, a withdrawal delay, or a wagering requirement dispute — the casino's own customer support team is the right first point of contact, since they hold your account details and transaction history. We're glad to explain how a bonus term generally works, but we can't intervene in an individual account issue.
Before You Write to Us
A few readers write in with questions we've already covered elsewhere on the site. Checking these first might save you a wait:
- Bonus terms such as wagering requirements, maximum bet limits and expiry dates are usually explained on the review page for that casino.
- Payment method availability and processing times vary by casino and by method, so check the specific brand's page for CAD-relevant details.
- If you're researching options outside Canada as well, we also cover trusted non GamStop casinos in the UK, which may answer a related question if you're comparing markets.
How We Handle Your Message
Every email is read by a real person on our team — there's no automated reply standing in for an actual response. Once we've looked into your question, we'll follow up directly, and if we need more detail to help you properly, we'll ask.
We take the accuracy of our free spins and bonus information seriously, and reader feedback is one of the main ways we catch details that need updating. If something you've read on the site didn't match your experience with a casino, we genuinely want to know.
Next Step
If you've got a question about any of the Canadian online casinos we cover, a specific free spins deal, or the site itself, send us a message. We read everything and reply to every genuine enquiry.